Documents Needed For Withdrawal

We will need one or more of your personal documents before we can process before we can process your withdrawal request. These documents allow us to authorize the transferring of your funds.

Please provide us with the correct requested documents and ensure they are accurately uploaded. This will guarantee the fastest withdrawal and avoid delays uploading your documents can be done in a few quick and simple steps.

Here’s what we need from you:


Acceptable documents include:


Driving Licence

ID Card (Government Issued)

Your proof of ID document must:

Be in colour

Be valid

Have a clear photo

Have a signature

Have no cut-off edges


Acceptable documents include:

Utility Bill (Gas, Water, Electric)

Bank Statement

Your proof of address document must:

Be in colour

Be issued in your name

Include your address

Have been issued within the last 3 months


If you deposit with a credit card, we will need a copy of the exact credit card that you used before your next withdrawal. This step is required only once per credit card used. If you continue to use the exact same card, you only need to complete this step once.

Please provide the following:

Front of card

Must be in colour

Only the first 4 digits and last 4 digits of the card must be visible

Cover the 8 middle digits of the card number.

Back of card

Must be in colour

Cover the CVV2 code (the 3-digit number on the back of your card)

Last 4 digits of the card must be visible

Signature strip must be visible

Submitting your documents is a quick and simple process that typically must be completed only once. Please upload the requested documents via the cashier following the straightforward steps. If, in the event additional documents are required (for instance you used a new credit card, a new payment method, or any of your personal information has changed – address, name, etc.), you will be notified. Overall, withdrawing should be an easy experience.

We understand the importance of swift withdrawals. That’s why we check documents as quickly as possible, usually within12 hours or less. If we require extra verification from you, the process could take longer. That said, if we haven’t contacted you within 48 hours, please contact customer support.