Help & FAQ

“Do you have concerns or questions? That’s what my Help & FAQ is all about. Let me help you smooth out the rocky waves by arming you with the information you seek. Find all the casino questions and answers below.”


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Security & Licence

Is AHTI Casino safe to play real money games?

Yes. My sea kingdom is 100% safe and secure. I make sure that playing in my domain brings you only fun and fair experience of the highest quality. My collection of top games come from only the most reliable and trusted game providers. This kingdom adheres to all necessary conditions according to licence requirements and regulations.

Is my personal information fully protected?

Yes, it is. Rest assured that you can enjoy your experience in the AHTI Games kingdom with peace of mind. All transactions are wholly and completely safe, every time, all the time. Industry standard 128-bit SSL (Secure Socket Layer) data encryption protocols are in place. This ensures that all of your data is securely stored and kept 100% confidential. Safeguarding your private data is one of my top priorities!

Can I play AHTI Games on mobile?

Absolutely! In addition to enjoying my vast sea of online games via instant play (no download) on PC, you can also take your favourite games with you on-the-go via your smartphone and tablets (iOS and Android).

What game providers will I find at AHTI Games?

In my realm only the games from the best and most trusted providers are permitted. Among these include: NetEnt, Microgaming, Play’n Go, Yggdrasil Gaming, Evolution, GVG, Big Time Gaming, Blue Print and many others. I have made sure that there is entertainment available that appeals to all of my AHTI People.

Bonuses & Promotions

How to claim your welcome package?

All you have to do to get the Welcome Bonus is to make your first deposit. Log in to your casino account and click on the “Deposit” button to claim your Super Spins treasure. That’s it! You’ll be ready to play the best casino slots in my kingdom with your newly acquired spins in no time!

I have a bonus, how do I claim it?

If you’ve received an exclusive bonus, open the Cashier Menu and navigate to the Rewards Section. There you can claim your bonus. That’s all there is to it!

What offers are there in the AHTI Casino?

There are many different types of treasures you can find in my kingdom. As a new player you can start with my Sunken Treasure Welcome Bonus.
You`ll also find other rewarding offers ranging from spins, spins packages, monthly rewards to exclusive promotions, special competitions and even a VIP program.
Feeling drowned by all the offers? Breathe easy! You can receive details about all of my special offers via email and text messages. You can always find out what offers are available to you by visiting your Daily Picks. Visit them regularly so you never miss out on all the best rewards!

How do I keep track of my bonus wagering requirements?

I’ve made charting these waters convenient for you. Keep track of your bonus wagering requirements at any time, simply by accessing the Bonus section via the Cashier.
Just remember that sometimes wagering requirements may be different from one offer to the next. Avoid getting lost in a sea of confusion and review the AHTI Games Bonus Policy here.

Is there a loyalty program at AHTI Casino?

Yes! I love rewarding my loyal AHTI People. If you’re looking for an extra rewarding experience in my kingdom, you’re welcome to take part in my VIP Club. I’ve designed it to ensure that all players can experience the best benefits, complete with exclusive perks. I care about loyalty. Dive in and have a look.

How does the AHTI VIP Club work?

There are six different pearl levels and you can climb them by accumulating points. The last two levels – Diamond and Red Diamond Pearl – are achieved through invitation only. To learn more about the different levels and how points are calculated, visit my VIP Club here.

Deposits & Withdrawals

What payment methods can I use to deposit funds into my casino account?

Ready to play with real money in my kingdom? You’ll find that you have a diverse selection of secure and trusted banking solutions from which to choose. Depositing at AHTI Casino is an easy process. All major payments are accepted including credit, debit, Skrill, Neteller eBanking and many other electronic payment solutions. Head to the Deposit section of the Cashier to conveniently discover which methods are available in your country.

Do I need to send any documentation when I make a withdrawal?

Yes, and it’s because I care about your security. Standard verification documents are required upon your first withdrawal request. After that, you should be in the clear. If, however, you are ever required to provide more documents, me and my loyal aquatic team will send you an email with all the requirements.
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.

Are there any processing fees?

It depends on the payment method. If there is a fee in connection with the payment solution you have selected, any applicable fees will be shown during the deposit and/or withdrawal process.

How long does it take before I receive my withdrawal?

All that is yours, is rightfully yours! And I make every effort to ensure that you receive your winnings as swiftly as possible. For your convenience, a complete timetable of when you can expect to receive your funds can be found in the Withdrawal section of the Cashier. 

Can I set limits on my gameplay?

Yes. Providing my AHTI People with a safe and responsible gaming environment is part of the foundation on which my aquatic kingdom was built! Set deposit limits, play limits (limit account access) or opt for a Reality Check to stay in control of your gaming. For more details, refer to my Responsible Gambling page.

Account Technical

How to open your AHTI Casino account?

Click the “Play Now” button at the top of the page to register a real AHTI account. Select your username and complete a few quick and easy registration steps by typing in your appropriate details. Once done, you’ll be ready to embark on your thrilling sea quest for fun and rewards in my legendary kingdom!

AHTI Help! I forgot my password. What do I do?

Never fear. I’ve anticipated that this may happen for some of my AHTI People. For security reasons (and not because I’m a forgetful old man!) no record of your password is kept. You will need to reset your password. Click on the “Forgot Password?” link under the password box. Answer your security question and follow the easy steps to create a new password.

How do I verify my AHTI Games account?

I’ll send you a Welcome email to the email address you registered when you created an account. Click the link in that email to verify your account. Verifying your account is important because it will not only grant you access to my wondrous gaming kingdom, but it ensures that you will be kept informed of all the amazing treasures up for grabs and the latest AHTI Games news!

I received an error message when I logged in, telling me I was already connected. What do I do?

It sounds to me that you’re probably still logged into AHTI Games from a different device! Make sure every device you use to access my playing kingdom is logged out and then try again to login from your preferred device. 

There’s a pop-up blocker in my browser preventing me from opening 3rd party payments sites from the cashier. What do I do?

You simply need to configure the pop-up blocker in your browser to enable pop-ups. Once you’ve unblocked pop-ups, your path to my kingdom should be clear.


If you didn´t find answers to your questions above, do not worry. AHTI Games’ Customer Support is available for you around the clock and always ready to help you with all issues and questions that may arise. My Customer Support answers to all queries as soon as possible.