Documents Needed For Withdrawal

Before we can process your withdrawal request we will need one or more of your personal documents to authorize the transferring of your funds.

To ensure the fastest withdrawal and avoid delays, please provide us with the correct documents accurately uploaded. This can be achieved in a few quick and simple steps.

Here’s what we need from you:


Acceptable documents include:


Driving Licence

ID Card (Government Issued)

Your proof of ID document must:

Be in colour

Be valid

Have a clear photo

Have a signature

Have no cut-off edges


Acceptable documents include:

Utility Bill (Gas, Water, Electric)

Bank Statement

Your proof of address document must:

Be in colour

Be issued in your name

Include your address

Have been issued within the last 3 months


If you choose to make a deposit with a credit card, we require a copy of the card that you used before your next withdrawal. This step is necessary only once per credit card used. If you continue to use the exact same card, you won’t need to complete this step again.

Please provide the following:

Front of card

Must be in colour

Only the first 4 digits and last 4 digits of the card must be visible

Cover the 8 middle digits of the card number.

Back of card

Must be in colour

Cover the CVV2 code (the 3 digit number on the back of your card)

Last 4 digits of the card must be visible

Signature strip must be visible

Submitting your documents is an easy process and you need to do it only once. Simply upload them via the cashier. Additional document uploads are required only if you’ve used a new credit card, a new payment method or changed any of your personal information (e.g. address, name, etc.). Happy withdrawing!

We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven’t heard from us within 48 hours, please contact customer support.